Privacy Policy

Your privacy is important to us. This policy explains how Sal’s Superior Cleaning collects, uses, and protects the information you provide when using our website and services.

At Sal’s Superior Cleaning (“Company,” “we,” “our,” or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, request a quote, schedule services, or otherwise interact with our business.

1. Information We Collect

We may collect personal information that you provide directly to us, including:

  • Name, email address, and phone number
  • Service address and billing address
  • Appointment preferences, cleaning instructions, and special requests
  • Home entry information, such as gate codes, lockbox codes, garage codes, alarm information, or other access instructions when needed to perform scheduled services
  • Payment information needed to process ACH or credit card transactions
  • Communications sent through website forms, phone calls, text messages, email, or social media
  • Before-and-after photographs taken in connection with cleaning services

We may also automatically collect limited technical and usage information when you use our website, such as your IP address, browser type, device information, pages viewed, referral source, approximate location, and website interaction data.

 

2. How We Collect Information

We may collect information when you request a quote, use our online booking system, schedule or receive cleaning services, communicate with us, make a payment, subscribe to promotional emails, respond to a review request, or visit our website.

3. How We Use Your Information

  • Schedule, manage, and provide cleaning services
  • Respond to inquiries and provide customer support
  • Prepare estimates, invoices, and service records
  • Process ACH and credit card payments
  • Send appointment confirmations, text reminders, arrival notifications, and service updates
  • Send promotional emails, discounts, seasonal offers, and company announcements
  • Request Google reviews after services are completed
  • Document completed work, quality concerns, pre-existing conditions, or possible damage
  • Improve our website, services, and customer experience
  • Comply with legal, tax, accounting, insurance, and recordkeeping obligations

We do not sell or rent personal information.

4. Text Messages and Appointment Reminders

If you provide a mobile phone number, we may send service-related text messages, including appointment confirmations, reminders, arrival notices, scheduling changes, and customer service communications. Message and data rates may apply. You may request that we stop non-essential text communications by contacting us. Service-related communications may still be necessary while you have an active appointment or cleaning schedule.

5. Promotional Emails

We may send promotional emails about discounts, seasonal offers, new services, and company announcements. You may unsubscribe at any time by using the unsubscribe link in a marketing email or contacting us directly. Unsubscribing from promotional emails will not prevent us from sending necessary service-related or transactional communications.

6. Payments

We accept ACH and credit card payments through third-party payment processors. Those providers may collect and process payment information under their own privacy and security practices. Sal’s Superior Cleaning does not store complete credit card numbers or full bank account credentials on its own servers.

7. Jobber and Online Booking

We use Jobber to manage customer information, online booking, scheduling, estimates, invoices, payments, appointment communications, and service records. Information submitted through Jobber is processed and stored according to Jobber’s own terms and privacy practices.

8. Google Analytics and Cookies

Our website uses Google Analytics and may use cookies or similar technologies to understand website traffic and how visitors interact with our pages. This may include information about your device, browser, approximate location, pages viewed, and interactions with the website. You can adjust cookie settings through your browser, although disabling cookies may affect some website features.

9. Before-and-After Photographs

Our employees may take before-and-after photographs for quality assurance, documentation of completed work, training, or documentation of pre-existing conditions or damage. We will not use identifiable photographs of a customer’s home for advertising or marketing without permission.

10. Employee Access to Customer Information

Employees assigned to a cleaning may have access to information necessary to perform the service, including customer names, addresses, phone numbers, entry codes, access instructions, and special requests. Employees are expected to use this information only for assigned work and to maintain its confidentiality.

11. How We Share Information

We may share personal information with service providers that help us operate our business, such as Jobber, payment processors, website hosting providers, analytics providers, email service providers, accountants, insurers, or professional advisers. We may also disclose information when required by law, to respond to a lawful request, to protect our rights or the safety of others, or as part of a business transaction. We do not share personal information with third parties for their independent marketing purposes.

12. Data Retention

We generally retain customer information while cleanings are scheduled or while the customer has an active service relationship with us. Home access information, codes, and special instructions are retained only as long as reasonably necessary to provide scheduled services. Certain transaction, invoice, tax, insurance, dispute, or legal records may be retained longer when required or permitted by law.

13. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. These measures include limiting access to personnel who need information to perform assigned duties and using established third-party platforms for customer management and payment processing. No electronic system or transmission method is completely secure, so absolute security cannot be guaranteed.

14. Your Privacy Choices and Rights

Depending on applicable law, you may request access to, correction of, or deletion of certain personal information. You may also withdraw consent to marketing communications or ask questions about how your information is used. Some information may need to be retained for legal, tax, accounting, payment, dispute-resolution, or other legitimate business purposes.

15. Children’s Privacy

Our website and cleaning services are intended for adults. We do not knowingly collect personal information directly from children under 13.

16. Third-Party Websites

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices, security, or content of those third parties. Please review their privacy policies before providing information.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal requirements. The revised policy will be posted with an updated effective date.

18. Contact Us

Questions or privacy requests may be directed to:

Business: Sal’s Superior Cleaning
Website: https://www.salssuperiorcleaning.com
Email: info@salssuperiorcleaning.com
Phone: (720) 731-3276

 

Last updated July 31, 2026